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PlayStation® Systems

MTC’s trained technicians are available for both Warranty and Out of Warranty repair or service on all current Sony PlayStation products. Please keep in mind to follow Sony’s service process when it comes to all Warranty units in order to ensure your unit is fully covered!

Repair Notices

In order to have your PlayStation serviced, you must call Sony Interactive Entertainment (SIE / PLAYSTATION) at 1-800-345-SONY (7669) to obtain a Case ID Number. Alternatively, a service request can be processed through the PlayStation website.

Voided Warranties

Warranty will be void if the Serial Number is missing or has been removed.

All systems with a voided warranty can still be serviced as Out of Warranty units, however charges will apply. See the Pricing chart below for more details.

Service Notes

  • Units with illegal modifications and a missing serial number will not be serviced
  • MTC is not responsible for any loss of data or media. The customer is responsible for backing up their own hard drive
    (if applicable)
  • Once the unit has been assessed, it is MTC’s discretion whether the unit will be repaired or exchanged
  • MTC offers a 90-day Warranty on repairs.
  • MTC cannot sell parts for PlayStation repair

Shipping Information

Please obtain a valid Case ID# from SIE prior to delivering your PlayStation product to MTC.

For PlayStation service, SIE will make the arrangements to have MTC send the customer a box to use to safely transport the unit. With this box, they can ship their unit into MTC using the prepaid Purolator waybill supplied to them. Please ensure to use the supplied packaging. Sony Interactive Entertainment will not accept any Warranty units damaged through shipping because the customer did not properly package their PlayStation in the box provided. Out of Warranty customers will have their shipping costs included under the Flat Rate pricing.

 

Flat Rate Pricing

The term “Flat Rate” refers to the price of the repair or exchange alongside the return shipping charges. Once the unit is assessed by our trained technicians, MTC will determine whether the unit will be repaired or exchanged.

PS5 DISC

ALL MODELS

$299.00

+ APPLICABLE TAXES

PS5 DIGITAL

ALL MODELS

$259.00

+ APPLICABLE TAXES

PS4

ALL MODELS

$129.00

+ APPLICABLE TAXES

PS4 PRO

ALL MODELS

$189.00

+ APPLICABLE TAXES

PS VR

(CUH-ZVR)

$129.00

+ APPLICABLE TAXES

PS VR 2

(CFI-ZVR)

$375.00

+ APPLICABLE TAXES

PSP / PSP GO

ALL MODELS

$69.00

+ APPLICABLE TAXES

ONTARIO: 13% – $8.97
NB/NL/NS/PEI: 15% – $10.35
ALL OTHER PROVINCES: 5% – $3.45

3D DISPLAY

ALL MODELS

$79.00

+ APPLICABLE TAXES

ONTARIO: 13% – $10.27
NB/NL/NS/PEI: 15% – $11.85
ALL OTHER PROVINCES: 5% – $3.95

Looking for more information?

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